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HARTMANN USA, Inc.
481 Lakeshore Parkway
Rock Hill, SC 29730 USA
TOLL-FREE: +1-800-243-2294
PHONE: +1-803-325-7600
FAX: +1-803-325-7606
E-MAIL: info@hartmanninfo.com
Depending on where you reside and subject to certain exceptions, you may exercise certain rights relating to the personal information HARTMANN has about you.
If you are not satisfied with your purchase from us or one of our authorized sellers in the United States, we encourage you to first contact the seller from whom you purchased the product, as they may be able to resolve your concern quickly.
If your issue is not resolved to your satisfaction, or if you need additional assistance, please email us at sellerprogram@hartmann.info or call 800-243-2294. Please provide us with the date and location of your purchase, along with proof of purchase (showing when and where you bought the product).
We may also ask for photos of the product or for it to be sent back at the customer's expense. Please note that, because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, our Satisfaction Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites. The Guarantee is also limited to original end-user purchasers in the United States and claims made within 45 days of purchase.
Guidelines:
We reserve the right to verify information, require valid proof of purchase, and deny Guarantee requests at our discretion in cases of suspected fraud or where we conclude that the purchaser has abused the Satisfaction Guarantee. We may amend or terminate the Guarantee at any time without notice.
If you have any questions about whether a seller is authorized to sell our products, please email us at sellerprogram@hartmann.info or call 800-243-2294. Please note that when buying on Amazon, our only authorized sellers are Honest Medical and Active Recovery Essentials.